Do you support international shipping?

Yes, hannaway ships globally. We offer various shipping solutions including sea freight, air cargo, and courier services.

Can I become a hannaway distributor or agent?

Do you have new product development capabilities?

We has a CNAS-accredited laboratory and continuously develops new products based on market demand.

Do your products supply to OEM manufacturers?

Yes, our brake pads are supplied to Geely for their Emgrand and Vision models

Do you provide OEM/ODM service?

Yes,hannaway has over 10 years of OEM/ODM experience. We support formula customization, private label, and packaging design services.

What is your MOQ (Minimum Order Quantity)?

The MOQ based on LCL shipment restrictions is generally no less than 1 CBM or 1 ton.

What should I do if I receive damaged or leaking products?

Please take photos of the damage and contact us within 7 days of receiving the goods. We will offer replacements or compensation depending on the case.

Can I request MSDS?

Yes, we can provide Material Safety Data Sheets, Certificates of Analysis, REACH, VOC, and other compliance documents upon request.

Do you offer free samples?

We can provide free samples for some products, but shipping costs will be borne by the customer.

Do you offer user manuals or demonstration videos?

Yes, most of our products come with user guides and demonstration videos. Please visit our Product Tutorial section or contact customer support.

What is the usual lead time for bulk orders?

Standard lead time is 15–25 working days depending on the order quantity and customization requirements.

What payment methods do you accept?

We accept T/T and L/C for large transactions. Other methods can be discussed case by case.

Do you offer quality guarantee?

Yes, all hannaway products are manufactured under ISO standards and undergo strict quality control. We provide 12-month warranty for production defects.

How to Quickly Match Auto Parts?

Simply provide the 17-digit VIN (located at the lower-left corner of your windshield), and our APP will scan it to identify compatible parts for your vehicle.

Why is it necessary to change transmission fluid?

Most transmission failures are related to fluid degradation. During normal use, external factors cause transmission fluid to gradually deteriorate until it becomes ineffective. Conditions such as stop-and-go traffic, frequent acceleration/braking, and prolonged high-speed driving accelerate this process. Deteriorated fluid directly compromises the transmission's service life.

Can different types of transmission fluid be mixed?

No. Different transmission fluid grades vary in density, high-temperature shear stability, frictional properties, and anti-foaming performance. Always use the specific fluid type recommended for your transmission.

What is a Transmission Oil Pan? Should It Be Replaced?

The transmission oil pan (also called the transmission filter screen) integrates the filter and pan as a single unit. Therefore, when replacing transmission fluid, we strongly recommend replacing the oil pan as well—just as an engine oil change requires a new oil filter. Changing only the fluid without replacing the pan significantly reduces the effectiveness of the service.